Privacy policy
Thank you for entrusting Twins Hair Studio with your contact and personal information. Holding onto your personal information is a serious responsibility and we want you to know that we’re handling it properly and lawfully. This privacy statement explains when and why we collect personal information about individuals, how this information is used, the conditions under which it may be disclosed to others and how it is kept secure. We are committed to fully comply with the requirements of the General Data Protection Regulation brought into effect on 25th May 2018.
General
Twins Hair Studio is committed to protecting the privacy of our website visitors. This Privacy Policy seeks to help you understand how we collect and process information about you when you visit our website, and how we use such information. For the purposes of EU data protection laws, Twins Hair Studio is the data controller (i.e. the company responsible for, and which controls the processing of, your personal information). This Privacy Policy applies when you visit this website. Please note that this Privacy Policy applies only to this website and not to any other website that may be linked to it. We do not control the privacy policies or practices of others. We encourage you to ask questions and read the privacy policies of other websites before you disclose any personal information to them. If you have any questions or comments about this Privacy Policy, you can email us at twinshairstudio@hotmail.com.
How we collect, use, share and protect your personal information
We do not collect any personal information from you through our website except as described below. Personal information is any information that personally identifies you or from which you are identifiable such as your name, postal address, email address, or credit card information.
Website visits:
In general, we automatically gather certain technical information from our website visitors through our automatic data collection tools, including server logs, which may collect certain standard information that your browser sends to the website such as the number and frequency of your visits. This information may include the URL of the last and next website you visit, your browser and operating system, your IP address, how long you spend on our website and what pages you view here. We may use this information on an aggregate basis to understand better how our visitors use our website, research our visitors’ demographics, interests, and behaviour, improve our website, provide visitors with customised services and information, and for other similar purposes.
We do not control any cookies, web beacons or other similar devices that may be placed on our website by third parties.
Other:
We will collect any other personal information from you if you voluntarily provide it through our website—such as by providing your email address and other personal information to receive further information about us—and will use such personal information for the purpose of processing and responding to your enquiries and requests, and to improve our website and offerings. You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
The provision of personal information by you may be necessary where we have a legitimate interest to carry out the following purposes: (i) to contact you and respond to your requests and enquiries; (ii) for business administration, including statistical analysis; (iii) to personalise your visit to the website and to assist you while you use the website; (iv) to improve the website by helping us understand who uses the website; and (v) to comply with applicable laws, regulations or codes of practice.
We may use service providers to facilitate our services and perform functions on our behalf, such as sending postal mail and email, and providing technical, analytical and hosting functions for our website. We may also share your personal information with affiliates of Twins Hair Studio and with advisers of Twins Hair Studio. These companies and individuals may have access to your personal information we collect through our website, as permitted by law and as needed to perform their functions in compliance with the privacy practices and policies of Twins Hair Studio but may not use it for any other purpose. We require that these companies and individuals otherwise keep this information confidential. Twins Hair Studio reserves the right to transfer any and all information that we collect from users or that we otherwise collect in connection with the website including, but without limitation to, third parties in the event of any liquidation or dissolution, or a sale or transfer of assets or of any portion of our business. We will not otherwise share your personal information, except as required by law, requested by governmental entity or law enforcement authority, court order or discovery request, or when we otherwise believe in good faith that such disclosure is necessary or appropriate in connection with any activity that violates the law (including relating to intellectual property, fraud, contracts and privacy) or may expose us to liability. We can (and if you authorise us to) disclose any of your information in such circumstances.
The security of your information is important to us. We employ several different technical, administrative and physical security measures to protect any personal information you provide through our website from unauthorised access or use. You should be aware however that “perfect security” does not exist on the internet and there is always the risk that unauthorised persons may access or use your personal information. You use our website and send us such information at your own risk. Twins Hair Studio retains your personal information for as long as necessary to fulfil the purposes for which such personal information was collected. In the event of you not wishing to pursue your enquiry or website submission with Twins Hair Studio your personal information is retained for a period of five years and in compliance with applicable laws.
Your rights
Individuals in the EEA (“European Economic Area”) have certain data subject rights which may be subject to limitations and/or restrictions. These rights include the: (i) right to request access to and rectification or erasure of their personal information; (ii) right to obtain restriction of processing or to object to processing of their personal information; and (iii) the right to data portability. Individuals in the EU also have the right to lodge a complaint about the processing of their personal information with their local data protection authority.
If you have any questions as to this Privacy Policy or wish to notify us of any errors or changes as to any personal information you provide us through this website or if you are based in the EEA and would like to exercise your data subject rights, you can email us at twinshairstudio@hotmail.com.
Security, Cookies, Links
Security measures we put in place to protect your personal information:
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website and any transmission is at your own risk. Once we have received your personal information, we put in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access.
Use of ‘cookies‘:
Like many other websites, our websites use cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our website). ‘Cookies’ are small pieces of information sent to your device and stored on its hard drive to allow our websites to recognise you when you visit. It is possible to switch off cookies by setting your browser preferences.
Links to other websites:
Our website may contain links to other websites run by other organisations. This policy does not apply to those other websites, so we encourage you to read their privacy statements. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links that we provide. In addition, if you linked to our website from a third-party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party website and recommend that you check the policy of that third-party website.
Cookie Policy
Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc.
Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. This website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.
Cookies are not computer programs and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings, but if you do this you will not be able to shop from this website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply.
For further information about the law regarding Cookies, managing and disabling cookies on your computer see here.
When you visit our sites, cookies are either served directly by us, or by our business partners. Here is a description of the different kind of cookies we use.
Strictly necessary cookies
These cookies allow you to use the basic functionality of our website. For example, browsing our products, ordering and paying for items, checking your account information and viewing your order history.
Analytical/performance cookies
They allow us to get to know how you use our website. They are used to analyse visitor information such as usage, visitor numbers and help us see how effective our advertising is and to understand what you like. We also use this information to help improve our website, make our marketing more relevant and improve the user experience.
Functionality cookies
They allow us to provide additional functionalities to the website and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your shopping experience.
Targeting cookies
We also use cookies to track visitors' interest in our products. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. Browsing behaviour is also used to create relevant banner advertising with product recommendations that we believe best relate to the items you viewed on our website. These banners are then served across other websites that you may visit, typically news sites, video sites and blogs. This process is called behavioural advertising and although the adverts are individually tailored to each visitor, all cookie data is anonymised and stored temporarily. Additionally, all banners of this type feature an "i" icon that provides more information from each advertising network and instructions on how to opt out. We also use the browsing behaviour data to create personal product recommendations on our website, our marketing emails and in our printed catalogue.